Warranty Policy:
All DUZZONA products, whether purchased on this website or from an authorized dealer, are warranted against defects in manufacture, materials or workmanship under normal use for an 18-month period from the date of payment.
If the product is purchased on this website, you must choose the postal service to return it. We will bear the freight, customs duties and other expenses incurred during the return. Please provide the list of expenses issued by the carrier; if you choose express services such as DHL/UPS/FedEx , you are responsible for the freight, customs and other costs incurred when returning the product. If purchased from other sources, please contact the appropriate authorized reseller for returns.
During the warranty period, if a product is deemed defective in its manufacture, materials or workmanship, we will replace the same or a similar product free of charge, and the replaced product and parts will not be returned to you.
Disclaimer:
Free gifts;
Abnormal application;
Appearance damage;
Damage caused by natural disasters, such as lightning strikes, etc.;
Damage caused by accident, such as fire, etc.;
Disassemble the product without permission;
Repairs through unauthorized agencies;
Return Process:
If you need to return the goods, please send an email to support@duzzona.com to apply for an RMA number. The email subject format is “RMA application + order number”. We will complete the review and send the RMA number within 2 working days. Please send the package with the RMA number or RMA label to our warehouse. After receiving the package, we will check the goods in the package and complete the reissue or refund within 3 working days.
Each RMA number is valid for 30 days.
Do not write the RMA number or stick the RMA label on the product packaging, so as not to affect secondary sales.
Warehouse:
Address: 101, Building 6, No.23, Xinxia Road, Lichang Community, Longgang, Shenzhen, China
Postal Code: 518112
Tel: 13827475918
30 Day Money-Back Guarantee for Any Reason:
We accept returns for no reason within 30 days from the date of payment. If you haven’t received your package, you can apply for an RMA number first during this period.
If there is no quality problem with the product, you are responsible for the freight, customs duties and other costs incurred when returning the product. You must return all accessories and original packaging included with the product, any missing or damaged items will be charged accordingly.
